April 30th, 2008
This is our first Q & A post so we’d like to share how the questions come to us. Lion Brand customer service associates answer questions by phone and email. We respond to over 12,000 email questions each month. This Q & A feature is culled from the most commonly asked questions. If you would like to submit a question, kindly do so in any of the following ways, rather than through this blog:
You may email it to firstname.lastname@example.org. For questions about an order you already placed, you may email or call 800-661-7551. If you need phone support to help you work through a pattern, you may call 800-705-8636. Keep in mind that these phone numbers are available only weekdays from 9:00 a.m. to 5:00 p.m. Eastern Standard Time.
Q – I’m trying to find an crochet afghan in Vanna’s Choice that is easy enough for someone who knows simple stitch patterns.
A - The best way to find just what you are looking for is to use our Pattern Finder. With over 1,900 patterns to choose from (and growing daily), this great tool will save you lots of time. We used the pull-down menus to select “crochet” as the craft, “Vanna’s Choice” for the yarn, “easy” for the skill level and “afghans/throws/blankets” for the item type. The Pattern Finder located 14 afghans for you.
Try this with any requirement you have. Whether you looking for a baby blanket in Babysoft, a sweater in Wool-Ease or a scarf in Wool-Ease Thick & Quick, the Pattern Finder is the shortest route to get to those patterns.
If you want to fill in the search bar instead of using the drop-down menus, you can enter words describing what you want. The results will not be as accurate as they are when you use the drop-down menus, but if you prefer this method, use what works for you!
Give the Pattern Finder a try and let us know how it works or if you have any questions about it.