Did you know that when you need help from Lion Brand, there are many options for contacting us?
If you would like to place an order and you would rather call than order directly online, you can call (800) 258-9276. This number is available 24/7
If you have questions about your order or need assistance ordering call customer service at (800) 661-7551. Customer service is open from 9:00 a.m. to 5:00 p.m. Mon-Fri.
Our website has a wealth of information here. Each one of the help tabs has a list of commonly asked questions several categories.
If you have questions about a pattern or stitch, need help reading a pattern or any technical knit or crochet questions, the fastest way to get an answer is by emailing us at firstname.lastname@example.org. You may also call us for technical help at (800) 705-8636. This line is open weekdays from 9:00 a.m. to 5:00 p.m.
The Lion Brand Yarn Studio is our one-of-a-kind retail store in Manhattan. If you want to know their hours or information about classes and workshops held at the store, you can check out the website but if you need additional information about yarns carried in that store, events and other information beyond what you find on the site, call (212) 243-9070.
We were overwhelmed by the impact crocheting and knitting has had on your lives. It has helped us relax, express ourselves creatively, connect with others, deal with grief, recover from health problems, give back to the community, and more. Because we loved your comments so much, we selected 5 of our favorites, and then we randomly selected a winner from there. Here are our top 5:
Jessica writes: Knitting and crocheting makes me better, I realized when my 3-year-old baby was diagnosed with leukemia this summer. I sat in the corner of the hospital room learning to knit quietly hoping to be invisible so to avoid nurses and visitors questioning me or trying to make polite conversation. On the contrary (and surprisingly!) it sparked MORE questions and conversations. Nurses wanted to know what I was working on and came close to inspect my progress. It became an ice-breaker and though many, many tears were shed, I found that I did need others support and having that knit project in my hands gave me a reason to connect with people when I much rather would’ve crawled under the bed and disappeared.
Kathy writes: How could knitting or crocheting NOT make us better people? We live in our self-created society of “STRESS.” We push ourselves and push ourselves. We all need to relax but how many of us would not have any relaxation if we didn’t have our needles or hooks in our hands? It forces us to sit down, whether in front of the TV, traveling, or listening to audio books (my favorite), so we can get some “rest.” I work in the health care arena – very stressful – no opportunity to create something of beauty and at the end of my day, I need to rest my mind as much as my body. But many of us need to be doing “something” besides vegetate and so we get out our yarn and practice our craft. I think all of us who knit or crochet have an artist within us – that need to create, to make a statement, to give gifts, etc. I have given away everything that I have created. Perhaps it is a way to leave a part of myself behind so someone will pick up an afghan, a sweater, and remember me and the love I put into making it.
Sue writes: Knitting makes me better because it forces me to stop. Stop emailing, stop doing laundry, just simply STOP … and sit, and relax, and drink warm tea, and look out the window at the world … and take a precious hour or two where I just focus on counting stitches, rows, knitting up yarn and starting the next new ball. When I’m knitting I see my achievement grow. I’m busy … but I’m not the constant, fighting, struggling kind of busy that is the life of many Moms. I’m busy growing a very special unique project that knits a little piece of me into every stitch.
Personna writes: Crocheting has taught me that I DO have patience and a creative eye, that I CAN find a way to calm down and relax, and what’s even better is that the people I make things for know how much they’re loved just by receiving something that I’ve made for them. Crocheting makes me better because I’ve learned that if I can make a cardigan and socks from string, I can do ANYTHING I set my mind to. I’ve even decided to try my hand at DESIGNING crochet.
Deb writes: Crocheting makes me better because I can say ‘I love and value you’ without saying a word. It is all intricately woven into the thread or yarn of the gift I have given to you dear and beloved friend (or family)!
Jessica’s entry was randomly chosen as the winner. Congratulations, Jessica, and thank you to everyone for sharing how knitting and crocheting impact your life.