Lion Brand Notebook

News, Ideas and Information for Crafting with Yarn

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Did You Know…? How to Get Help from Lion Brand

January 26th, 2010

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Did you know that when you need help from Lion Brand, there are many options for contacting us?

If you would like to place an order and you would rather call than order directly online, you can call (800) 258-9276. This number is available 24/7

If you have questions about your order or need assistance ordering call customer service at (800) 661-7551. Customer service is open from 9:00 a.m. to 5:00 p.m. Mon-Fri.

Our website has a wealth of information here.  Each one of the help tabs has a list of commonly asked questions several categories.

If you have questions about a pattern or stitch, need help reading a pattern or any technical knit or crochet questions, the fastest way to get an answer is by emailing us at  You may also call us for technical help at (800) 705-8636.  This line is open weekdays from 9:00 a.m. to 5:00 p.m.

The Lion Brand Yarn Studio is our one-of-a-kind retail store in Manhattan.  If you want to know their hours or information about classes and workshops held at the store, you can check out the website but if you need additional information about yarns carried in that store, events and other information beyond what you find on the site, call (212) 243-9070.

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  • pat

    I love getting my catalog. Thursday I delayed dinner to go through it. Even if I don’t have an order, the catalog stirs the juices. I will first go look in my local AC Moores. I want to try amazing and baby alpaca.