February 15th, 2011
Last week, we asked our Facebook fans to finish the following sentence: “I wish Lion Brand would…” We received an amazing amount of feedback. While we cannot give everyone a free lifetime supply of yarn, we wanted to address some of your requests.
Q: Why can’t I find your yarn in my local store?
A: We would love it if your store carried all of our yarns! However, we currently carry over 800 yarn colors, which is too much for any one store. Each store or craft chain selects the Lion Brand yarns it wishes to carry. If you can’t find the yarn or color that you want, the best thing to do is contact the store or chain directly to request the yarn. You can talk to a manager, send the company an email, call the company, or post on the their Facebook page. When you tell the store what yarn you’d like to see, they’re more likely to stock it. Of course, if you still can’t find what you want, you can order all of our yarns at LionBrand.com.
Q: Why don’t you open a store in my town?
A: We sincerely appreciate the outpouring of requests for new stores. Since we opened in 1878, Lion Brand Yarn has been a part of New York City. That’s why we opened the Lion Brand Yarn Studio, our retail store and education center, in our hometown. Right now we’re just focusing on making the Studio the best it can be, so we’re not looking to open new retail stores at this time. In the meantime, we hope you’re able to come visit us in New York.
Q: Why did you discontinue my favorite yarn? Do you have plans to bring it back?
A: We don’t take lightly the decision to discontinue a yarn, as we know that each and every yarn is special to people. However, we do have to discontinue some yarns and colors in order to offer new items. Based upon your feedback, we are now including the following note on yarns that are discontinued but still for sale: “Please note that out-of-stock colors of this yarn will not be replenished, as this line is being phased out and no longer in production.”
Q: Where do you ship internationally?
A: Click here to view a list of countries to which we ship.
Q: Why don’t you carry the LB Collection in stores?
A: The LB Collection is specially made in small batches, so it’s exclusively available through LionBrand.com, our catalog, and the Lion Brand Yarn Studio. We invite you to experience the yarns by visiting our New York City store, stopping by our booths at trade shows, or ordering color cards here.
We hope that this answers some of your questions! Of course, we invite you to reach out to us with your questions. You can find out how to get help from Lion Brand by clicking here. Also, be sure to visit our FAQ here for answers to some of our most received questions.